Company Policies
Hello Healing Treatment Policies
Arrival to Your Massage Treatment
Please arrive for your appointment 10-15 minutes prior to the scheduled starting time. This allows you the time to change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time will be charged.
Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
At Hello Healing, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
Informed Consent
Prior to each massage session, the treatment plan will be discussed with you. Before your first visit with us you will be asked to sign the intake form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients we have not seen for at least a year may also be asked to fill out this form, so we have recent and up to date information about your health and wellbeing.
Reservations
In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
Cancellation Policy and Fees
Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee of 50%. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and may have traveled to the office specifically for your service. For these reasons, we are obligated to compensate our staff for their time. All services require a credit card to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.
Scope of Practice
Hello Healing holds their professional license in Colorado and held to the highest standards of the American Massage Therapy Association. Massage Therapy is a profession in which the practitioner applies manual techniques with the intention of positively affecting the health and well-being of the client.
Licensed Massage Therapists do not diagnose or prescribe for medical conditions. We may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.
Respect for Client Needs and Boundaries
We are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop their massage at any time.
The client will always be modestly draped (this is one of our highest priorities). Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anyone without your written permission. You may choose to talk or not talk during the massage. Conversation will be guided by the client’s direction.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions. This is for your safety and necessary to offer care in the highest and greatest good for your health. For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.
Refunds
We do not offer refunds. If, for any reason you are not satisfied, please contact the office, and we will promptly address your concerns so that you may continue to be a satisfied client. Pre-paid appointments canceled outside of our 24 hour policy will be issued a credit or gift card in the full amount to be used for any future appointments.
Age Requirements
Children 17 and under who wish to receive a massage must have parental consent and a parent/guardian must sign an intake form. Children 16 and under must have a parent present during the massage appointment in the treatment room. For the consideration of our other clients, no child twelve years old and younger is permitted in the practice without an appointment.
Cell Phones
For the consideration of our other clients and to maintain a relaxing atmosphere, cell phones must be set to silent and all calls must be taken outside.
